LEGAL INFORMATION
Shipping
Delivery options and the full charge must be shown before payment.
Document version: 2026-09-18Destination and preparation
Only destinations and delivery methods offered in checkout can be selected. The preparation estimate is shown with the order; custom work needs a separately agreed schedule. A preparation estimate is not the carrier transit time. Contact us if you need delivery by a specific date before ordering.
Tracking and delivery problems
Tracking is available when the carrier provides it. If a parcel is late, lost or damaged, contact the seller so we can investigate and fulfil our obligations. For delivery arranged by the seller, transit risk normally remains with the seller until the consumer or their designated recipient physically receives the goods. Carrier delays do not remove statutory consumer rights.
Correcting an address
Check the address or pickup point and contact information before ordering. Tell us promptly about mistakes. If dispatch has already occurred, a change may not be possible. Any additional charge must have a lawful basis and reflect the applicable agreement; it is not an automatic penalty.
Include an order reference if available. Never send card details, passwords or secret activation codes.